Privacy Policy

This privacy policy has been prepared to inform you about how personal information collected during your use of the 7win game website and its applications is managed. By reading this document, you will learn what types of information we collect, why we collect it, and how it is used.

By using any 7win game service or registering an account, you are considered to have accepted the terms of this privacy policy. To learn about other terms of our service, please read the Terms and Conditions — which contain the general guidelines for using the platform.

This policy may be revised from time to time. If any changes are made, the publication date on the website will be updated, and for significant changes you may be notified at your registered email address.

1.1 Information Provided at Registration

When you open an account at 7win game, we require certain information. This includes:

• Full name and date of birth (for age verification — no one under 21 years of age may open an account)
• Mobile number (for OTP verification and security messages)
• Email address (for account communication and password recovery)
• Preferred username and password

1.2 Financial Transaction Information

During deposit or withdrawal processes, transactions are carried out through bKash, Nagad, Rocket, and Upay. The mobile numbers and transaction reference numbers associated with these transactions are logged in our system; however, full financial details remain with the payment provider under their own privacy policy.

1.3 Automatically Collected Information

Some information is collected automatically without your explicit consent — such as device type, browser information, IP address, session duration, and which pages were visited. This information is used for platform performance analysis and security monitoring.

Collected information is used for specific purposes. 7win game never sells user information to third-party advertisers. The main purposes for which information is used are:

• Creating, verifying, and securing account login
• Processing deposit and withdrawal transactions
• Providing applicable bonuses and promotional offers
• Providing customer support via live chat and email
• Alerting users if anything unusual or suspicious occurs in account activity
• Improving the platform technically and enhancing user experience

We believe that properly monitoring user information is necessary to ensure responsible gaming. Our Responsible Gaming guidelines contain a detailed description of how we work to protect users.

3.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. This information applies only to the relevant transaction, and third parties operate under their own privacy policies.

3.2 Technology and Service Providers

Some technical data may be exchanged during software integration with game providers such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe; however, this does not directly identify individuals.

3.3 Legal Obligations

If disclosure of information is required by a legal authority or judicial order, 7win game may provide information in compliance with applicable law. Information is not given to third parties for any reason beyond this.

3.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new authority. Users will be notified in advance if such a change occurs.

7win game uses industry-standard security technology to protect your information. The key components of our security framework are:

• SSL (Secure Socket Layer) encryption — every exchange of information takes place over an encrypted channel
• Password hashing technology — passwords are never stored in plain readable form
• OTP-based two-step verification for account access
• Automatic detection and blocking of suspicious login attempts
• Regular security reviews and vulnerability assessments

However, no transmission of information over the internet is completely risk-free. We strive to ensure maximum protection, but we cannot accept liability for unforeseen incidents caused by environmental or technical factors.

5.1 Use of Cookies

The 7win game website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve the functionality of the site.

5.2 Types of Cookies

• Essential cookies — necessary to maintain login state and session; the site does not function properly without them
• Analytical cookies — to understand how long users spend on a page or which features are used most
• Preference cookies — to remember language and display preferences

5.3 Cookie Control

It is possible to disable cookies from your browser settings. However, disabling essential cookies will prevent access to some core features of the site.

Every user registered with 7win game has certain rights regarding their own information:

• Right of access — you may request to know what information is stored in your account
• Right of correction — you may request correction of inaccurate or outdated information
• Right of deletion — after closing your account, you may request deletion of your information if there is no legal obligation to retain it
• Right to restrict processing — you may object to your information being used for certain purposes
• Right to data portability — you may request a copy of your information in a specific format

To exercise these rights, contact the 7win game support team via live chat or email. Standard requests are processed within 14 business days.

Information is retained for as long as your account is active and for as long as necessary to provide the service. Even after an account is closed, some information — particularly financial transaction records — may be retained for a specified period for legal and audit purposes.

If you withdraw your consent for marketing communications, your information will no longer be used for that purpose; however, other account information will continue to be retained in accordance with the policy above.

7win game strictly refrains from providing services to anyone under 21 years of age. Age is verified at registration, and additional identity documents may be requested later if there is reason for doubt. Information belonging to minors is never knowingly collected or stored.

If we suspect that a minor has opened an account, that account is immediately suspended and the associated information is deleted through the appropriate process.

7win game's servers and technical infrastructure may be located in other countries. This means your information may be processed or stored outside of Bangladesh. In such cases, internationally recognised data protection standards are followed and adequate security measures are ensured for data transfers.

If you have any questions or complaints about this privacy policy, contact the 7win game support team directly. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week via live chat.

You can reach us by email: [email protected]

To find answers to common questions, visit our Frequently Asked Questions (FAQ) section — where answers to common questions about accounts, payments, and bonuses are compiled.

This privacy policy may be revised at any time due to business needs, technical changes, or legal obligations. After any revision, the "Last Updated" date at the top of the page will change.

Continued use of the site after changes take effect will be considered acceptance of the new policy. It is therefore recommended that you review this page regularly.